Monday, March 29, 2021

What I learnt about learning by giving haircuts

Given the breakneck speed at which the world is moving, the only skill you can truly count on today is the skill of quickly learning a new skill. “Which new skill did you learn during the pandemic?” probably became the most popular icebreaker question in 2020. Like most others, I picked up a new skill – haircutting! As I acquired this new skill, I learnt a few things that can be applied to learning in general. Here is what I learnt:

Commit to learning that skill

Willingness to learn is probably the biggest prerequisite for learning. Obvious as it may sound, you must remind yourself that you can’t learn anything if you try to learn it half-heartedly. You can’t learn if you think “you could”, or “you should”. You can only learn if you really “want to”.  Regardless of whether you want to acquire a skill out of a necessity or as a hobby, you must be willing commit yourself fully to learning it. When I decided to start cutting my family members’ hair, although it was for a very practical need (We were getting to a point where it was better to take the risk and try to cut our hair than leave them as is), yet it was my conscious decision that I was going to be the one to learn and do it. So, it was with patience, practice and my family’s cooperation, that I became the designated “coiffeuse” for my family.

Set a goal

I had no aspirations of becoming a professional hair stylist, but I wanted to be able to give haircuts to all the members of my family regardless of their age and gender. More importantly, I wanted to be able to give a haircut that looked like a haircut and not an accident! With that clear goal in mind, it was easier to go through my learning journey. I evaluated every haircut against my goal and made mental notes on what else I need to do to get there. I often had to iterate on the haircuts, running behind my children over the next couple of days, to snip off that extra bunch of hair sticking out. But, the number of post-haircut snips steadily reduced. As they say, “purposeful practice” is the key to achieving your goal.

Observe and learn

Through the years before the pandemic, being a cautious and protective mother, I would carefully observe how a hair stylist would cut my children’s hair – How he would style my son’s hair and give him the spiky look, and how he would separate out my daughter’s hair and cut each segment separately and give layers. While the purpose of all that observation was to ensure that the professional hair stylist didn’t mess up (Yes, I know that sounds paranoid), yet recalling those little details really helped me apply what goes into a haircut, now that the tables had turned! I also went through some articles and video tutorials to understand the “nuances of handling tresses” better. Knowing the technique and going through tips, helped me speed up my learning process.

Use the right tools

The first time I gave a haircut to my daughter, her hair got cut unevenly, and despite my best efforts, I could not make the style the way I wanted. While reading an article on how to give good haircuts, I realized that I wasn’t using the right scissors. To give a haircut, you must have sharp scissors – Duh!! I had this facepalm moment, as I had used just the ordinary stationery scissors. The next time, I used a sharp new pair of scissors, and it made a huge difference. I felt like I had a lot more control over what I was trying to do. Now, I lay out my arsenal of haircutting scissors, hair clippers, water, comb, chair cloth and cleaning supplies (Side note: It is very important to have cleaning supplies ready, and use them effectively, if you don’t want hair all over yourself and your house!) So, when you set out to learn something, ensure you have the right tools to learn and practice the skill.

Keep your critics close

When I just started, while my husband and daughter bravely volunteered for haircuts, my son absolutely refused to let me give him a haircut. He made it sound like it was worse than getting his tooth extracted! While my initial reaction was defensive – “I am not a hair professional” to downright offensive “You should be grateful that I am even willing to do this”, yet once I got past my initial anger, I started listening to his feedback carefully – “My hair are getting pulled” - I learnt that spraying more water would help prevent that. “I hate my haircut” translated into “You cut my hair too short”. While coaxing him into haircuts and making small adjustments, I got to a point where he would himself ask me to give him a haircut. The last time I asked him how he liked it, he finally said – “It’s alright”. Phew!! So, when you are learning something new, pay attention to actionable feedback, and use it to improve your craft.

Use it or lose it

While some skills like cycling will stay with you forever, most skills will deteriorate with time, if you don’t put them to use. While I know that I will get many more opportunities to practice my newly acquired haircutting skills through 2021, however, beyond that, if I intend to keep the skill, I am well-aware that I must keep practicing. So how do I use so as not to lose it? My husband for sure won’t mind free haircuts for life 😉

To sum it up, learning any skill requires conscious effort, goal setting, observation, technique, tools and continuous improvement.

Writing this article reminded me of some of the funniest quarantine haircut memes of last year (While I couldn’t have enough of them, I was very careful not to share them with my family!)

I hope you had as much fun reading this post as much as I had learning this skill. I wish you happy learning as you decide to learn your next new skill. Let me know what you learnt about learning while learning something new!

 Article originally published at: https://www.linkedin.com/pulse/what-i-learnt-learning-giving-haircuts-neha-verma/

4 Life Lessons that shaped my career

We all go through our lives and careers, looking back on our learnings, from time to time. As I thought about my own journey, I thought of a few incidents that made me pause, think, and do things differently, from then on. Here are 4 such stories from my life and the lessons I learnt, that have shaped my thinking and my career.

Lesson 1 - Test, Test until you succeed

I was in school, and my younger sister asked me for help to make a working model of hydrolysis. Together, we spent the whole weekend meticulously building the model. It turned out great, and my sister proudly took it to school. The teacher looked at it admiringly and turned it on. But, nothing happened! It didn’t work! Because, we never tested it. We had become so engrossed in building something cool, that we forgot the painfully obvious act of testing it! It has been decades, yet I still feel the pain of putting my sister through embarrassment and a poor grade. This experience taught me great respect for testing. Today, as a marketer, my success depends on constantly testing what works – subject line, creative, segment - everything. Over the years, I have become a strong advocate for quality and processes. I like to put processes in place to minimize errors, empower my quality assurance teams, and expose all my team members to testing, so that that they can develop a deeper appreciation for quality. Now, I always remember that - one good test is worth more than a thousand opinions, including my own!

Lesson 2 - Team work above everything else

My husband and I went for a family kayaking event organized by my husband’s employer. It was a beautiful sunny day, and there were about 25 odd kayaks, with a husband-wife duo in each one of them. This was my first time kayaking, and I was really excited as we started. However, soon we realized that we were not making much progress. Neither of us trusted each other’s rowing skills, and we kept doing our own thing. Our rowing was completely out of sync, and we were constantly arguing. Finally, we made it to our destination – 15 minutes after the last of those kayaks had already reached. It was embarrassing, to say the least! Here we were - 2 reasonable smart individuals who just could not get a kayak moving in the right direction. Why? Because, we were not a good team! It was a great lesson in the value of team-work. Since then, while we have made huge strides in becoming a great team as a couple, I have become a vocal advocate of collaboration and team work at workplace. I have seen seemingly impossible goals achieved, just because of outstanding team work. This experience among many others solidified my belief that it doesn’t matter how smart you are, if you don’t know how to collaborate and bring out the best in others, to accomplish great things together.

 Lesson 3 - A little kindness goes a long way

It was my first day at a new school, in 9th grade. I was feeling overwhelmed and self-conscious, as one of the teachers walked me to my new class. When I reached the classroom, 40 unknown faces turned towards me. The teacher in the class asked me to come in and take a seat. However, as I scanned the classroom, I realized that none of the seats was available for me to take. I was rooted to the spot, nearly in tears, as one of the girls at the back stood up and said to me – “You can share my chair”. A feeling of immense relief and gratitude flooded through me, as I walked towards her. Through the years, that little act of kindness has always stayed with me. I have learnt to appreciate the value of nice gestures and small acts of kindness at workplace. I have seen people fill up with emotion at seemingly smallest of acts. It reminds me that at the end of the day, regardless of all our differences, we all are humans, and we want to be treated with respect and kindness. I have built great relationships over my career, just by understanding the value of “treating people as people”. A little kindness really goes a long way – yes at work too!

Lesson 4 – Believe that work is a choice

When I got married, I took a break from work as I moved to the US to live with my husband. While I loved my first few weeks as a “free bird”, that feeling soon gave way to boredom. In a few months, I went from a happy housewife to a frustrated job seeker. A bad economy and work visa challenges kept adding to my woes, and rejections started piling up. I tried to divert myself to community work and other pursuits, but all I really wanted to do was - get back to work. At the end of a very long year and a difficult move back to India, I finally got a job. That year made me realize how important work is to me and my identity. I have been much happier at work ever since! Whenever I am struggling at work or thinking about taking a step back, I think back to that year, and that always puts things back in perspective! I have realized that believing that work is a choice can be a very empowering thought - It makes you happier and more purposeful in all that you do at work.

These are the lessons I learnt from varied life experiences. Which stories from your life do you think about, when you think of defining moments or incidents?

Article originally published at: https://www2.deloitte.com/ui/en/blog/life-deloitte-blog/2021/four-life-lessons-that-shaped-my-career.html

Finding your way - Your unofficial guide to surviving and thriving in Deloitte

A few years ago, when I joined Deloitte’s Customer & Marketing business, I was like a bright-eyed kid looking for a great adventure.

As I went along the road, I stumbled upon some unwritten rules and learnings that have served me well over the course of my career with Deloitte. Here is my unofficial guide to finding your way in this big organisation:

When in Rome, become a Roman

I had read countless case studies that mentioned that companies with strong culture are more successful, and so are the employees who imbibe the culture.

So, I set out on my Deloitte journey to seek nirvana a.k.a. complete cultural integration. I observed people, asked questions, made mental notes, and started to pick up terminology, creating my own glossary of terms for reference.

I told my husband that we need to set up a regular “cadence” of date nights and that if he doesn’t help our elder child with homework, his husband “performance snapshot” may not be as good. When my husband pointed out that the frequency of my spa trips was increasing, I reminded him that it is essential to my “well-being”, and that this should continue to be among our “priorities” for this year.

During my integration process, I once absentmindedly tried using my Deloitte access card to enter my apartment building!! Time flew by, and one day someone asked me – “How many years have you been at Deloitte?”. I smiled and said 7; 7 months. I had become a Roman!

Know thy network

I haven’t met a single person so far, who after joining Deloitte hasn’t heard the term “networking” at least a thousand times in the first couple of months! Like most others, I wondered what the fuss is all about, until the day came when I needed to secure seats for my project team. I had no idea where to start. My teammate suggested that I find this elusive “Seating SPOC*” to get my wish.

So, I started my hunt by emailing someone I knew. That person looped in 2 more people, and so the email went around for 3 days, with more and more people from across locations getting added to it.

Finally, I had the name! I pinged that person, and in response I heard – “I am right here” Feeling completely disoriented, I looked around frantically trying to identify the source of the sound. I finally saw someone sitting right behind me, waving at me. He was the seating SPOC!

Since then, I have actively invested in getting to know people, and building my own network to get the right information quickly. Today, I run my own version of "Ask Jeeves" and I have as many as 10 pings a day exchanging information ranging from how to file an expense to how to give a haircut! 

Curiosity didn’t kill the cat

Believing that it is better to be foolish today than forever, I didn’t hold back when it came to asking questions about things I didn’t understand. I asked questions at every opportunity. I remember asking a senior PPMD** what a PPMD is!

The amount of learning that followed all that questioning was tremendous. It helped me feel more knowledgeable and confident over a period of time.

Of course, things got a bit out of hand as more people started taking notice of my penchant for questioning, and I started getting invited to a wide variety of sessions with an undernote - Please ask questions (No pressure, curious cat!)

When in doubt… Set up a meeting

I remember during my early months, a senior leader asked me to work on a proposal. I went through the email and attachments multiple times, but just could not figure out what needed to be done! In near panic, I called a co-worker friend to ask what I should do. He gave me the best advice I would ever get – “Set up a meeting.”

So, I did. During the meeting, after a few minutes of awkward silence, the senior leader said – “If you are expecting me to tell you something, I don’t know anything.”

After nervous laughter, we discussed whatever information we had, and were eventually able to come up with a plan of action.

Take fun seriously

If you have never participated in extra-curricular activities throughout school or college, you may seriously want to consider[MP2]  Deloitte as a career choice. Here, you will forever be surrounded by people who in addition to being brilliant at their job, are amazing artists, singers, dancers or photographers, and great at having fun.

Since I didn’t have any remarkable skill in any of these areas, I decided to put my compulsive planning and organization skills to use by bringing such people together.

During my first year at Deloitte, I organized events of every shape, size and colour. From small group connects to practice wide outings, I organized them all!

Besides being fun, this created a great opportunity for me to meet people who I would not have otherwise crossed paths with. As I dealt with more complex challenges, I had this diverse network that I could tap into. With all this experience, just in case Consulting doesn’t work out as a career for me, there’s always event planning! (Just kidding!)

To sum it up, we all want to work at a place where we belong, and learning the culture goes a long way in creating that feeling of belonging. As my amazing adventure continues, I hope to discover more such rules of the road along the way! What are your unofficial rules for your workplace?

 *SPOC Single Point of Contact

**PPMD Partner Principal Managing Director

Article originally published at: https://www2.deloitte.com/ui/en/blog/life-deloitte-blog/2020/finding-your-way-unofficial-guide-deloitte-career.html 

5 things that we wish to tell our kids, but don’t

As parents we constantly feel that time is just flying away… Our little bundle(s) of joy  will soon become adults, leaving us with so many things that we wanted to do with them and so much left to tell… Here are 5 things that we wish to tell our children, but don’t:

 1.      We love you more than we ever imagined

 Some parents fall in love with their child the day he or she is born, some develop a bond slowly as months and years go by. Our kids know that we love them - we show it in different ways, and most of the times we don’t show it enough. But what we don’t tell our kids is that our love for them is probably the most overpowering form of love that we have ever experienced, and that we could not have imagined it while they were not in our lives. It gives us strength to do things we didn’t think we were capable of. It also makes us feel more vulnerable than we were ever prepared for. Yes, we get frustrated and exhausted, we sometimes yell at you and keep reminding you how much you trouble us, yet not a day passes by when we don’t thank God for sending you in our lives…

 2.       We are always worried about your safety

Whether you are in school, or out playing in the park, or at a friend’s home, or travelling, no matter how old you are, we are always worried about your safety. Sometimes when we can’t reach you, we get the worst nightmares about what might have happened to you. Since becoming parents, every bad news involving children seems more real, and disturbs us more. Our fears are sometimes irrational, but we just can’t help it! This makes us nag you all the time – “Don’t jump from the couch – you will fall and break all your teeth!”, “Don’t hit your head against that teddy bear, you will hurt yourself” – Ok, now I am exaggerating ;-)

 3.         We don’t know what to do with our time when you are not around

 This is especially true for parents of young kids. We just keep wishing for free time that we can spend on ourselves. We day-dream about the time when there is peace and quiet, when we are not constantly on our toes meeting your needs and demands. However, when you are not around, we suddenly don’t know what to do with all that time. It’s a strange feeling when time just seems to stretch out. And then, we can’t help but wait for you to be back!

 We even worry about becoming empty nesters one day, even if you are just a baby right now!

 4.       We are insecure when it comes to parenting

We might be the most assertive and confident professionals at workplace, but we are never completely sure when it comes to being a parent. We are constantly questioning and over-analyzing our choices and decisions that we have made for you, worrying if we indeed did the best thing for you.

We are insecure when you no longer need us to take care of you and your needs, even though we want you to grow up and become independent. We enjoy doing things for you day in and day out even if it tires us out completely, and when you no longer need our constant attention, we miss the time when you needed us like that.

5.       You make us better people

You demand nothing short of the best we have, and then even better than that. Because of you, we learn how to stretch ourselves physically and emotionally, and then we find out that there is much more within us waiting to be discovered, beyond what we thought were our limits.

This self-improvement process is sometimes conscious and a lot of times unconscious. But as we go through the parenting journey, we know that we somehow becoming better… As they say - parenting tests us in unimaginable ways and what better way to build character than endure hardships ;-)

This is what I would like to tell my children. What would you like to add to this list?

Article originally published at: https://www.buzzfeed.com/nehaverma/5-things-that-we-wish-to-tell-our-kids-but-dona-1ppxg